CUSTOMER CARE

CUSTOMER SATISFACTION IS OUR FIRST PRIORITY

We want all of our customers to experience an impressive level of online shopping while on becklesbeauty.com. You can trust us to supply you with the best products, as well as top quality customer service.

Beckles Beauty

Beckles Beauty LLC specializes in premium natural hair care products and tools for both consumers and professionals. We also offer array of beauty accessories, hair tools and hair care essentials. We are focused on providing superior quality products with the highest levels of customer satisfaction, we will do everything we can to meet your expectations.

With a variety of offerings to choose from, we’re sure you’ll be happy shopping with us. Look around our website and if you have any comments or questions, please feel free to contact us. We hope to see you again! Frequent updates to the website, stay tuned, there’s much more to come!

 

SHIPPING & RETURNS

Exchanges & Returns

When you receive your order and need to make an exchange please contact us with in 48 hours of delivery at becklesbeauty.com. 

When returning the order, we recommend shipping with tracking and insurance.  Store credit is offered for all orders that have been processed and shipped.   To receive a store credit the order must be returned in the same condition it was shipped.  The item must be return in original state, unopened, unaltered, unworn, undamaged with all original tags, labeling and packaging. 

 

 

Domestic Deliveries  

Please allow 2 - 5 business days to process your order and 2-4 business days to receive your package within the US. Order processing times are counted in business days (Monday through Friday, excluding national holidays). These times average 2-7 business days and may take longer, depending on immediate item availability.

 

International Deliveries

Please allow 2 - 5 business days to process your order and 6-10 business days to receive your package. We are not responsible for any custom fees or taxes associated with your shipment upon delivery.

All orders are shipped via USPS Priority mail with tracking, signature confirmation and insurance.  Once your order is shipped please keep track of your delivery.  Please be advised USPS may drop your package off at your door without any notice or signature. You can request them hold your package for pickup once you receive your tracking number. We are not responsible for any non-delivered, lost or stolen packages.

PRIVACY POLICY

This privacy notice discloses the privacy practices for becklesbeauty.com. This privacy notice applies solely to information collected by this website.

 

Information Collection, Use, and Sharing 
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

Security 
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

Orders 
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

 

Cookies 
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.